Return Policy
Your satisfaction is our priority. Learn about our return and refund process.
Return Timeframe
24-Hour Return Window
Returns must be initiated within 24 hours of delivery for the fastest resolution.
Returnable Items
Accepted Returns
- Damaged or broken items
- Expired products
- Wrong items delivered
- Items with quality issues
- Missing items from your order
Non-Returnable Items
- Perishable items (after 24 hours)
- Items consumed or used
- Personal care items (opened)
- Custom or special orders
- Items without original packaging
Return Process
1
Contact Us
Call us at 08084065686 or WhatsApp us immediately after discovering the issue.
2
Provide Details
Share your order number, photos of the issue, and description of the problem.
3
Return Authorization
Our team will review and provide return authorization if applicable.
4
Collection or Replacement
We'll arrange to collect the item or deliver a replacement.
Refund Options
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery | Cash refund or Store credit | Immediate |
| Bank Transfer | Bank transfer refund | 2-3 business days |
| Debit/Credit Card | Card refund | 3-5 business days |
| Online Payment | Original payment method | 3-7 business days |
Quality Guarantee
Our Promise
We stand behind the quality of our products. If you're not satisfied with your purchase due to quality issues, we'll make it right with a replacement or full refund.
- Fresh produce guaranteed for quality
- Frozen items delivered at proper temperature
- Expiry dates checked before delivery
- Damaged packaging replaced immediately
Contact Information
Phone Support
08084065686
Available 8 AM - 8 PM daily
+234 808 406 5686
Quick response guaranteed