Frequently Asked Questions
Find answers to common questions about shopping with Prince Ebeano Supermarket
We deliver Monday through Sunday from 8:00 AM to 8:00 PM. Same-day delivery is available for orders placed before 2:00 PM.
Delivery is free for orders above ₦5,000 within Lagos. For orders below this amount, a delivery fee of ₦500 applies. Delivery outside Lagos is ₦1,000.
We accept cash on delivery, bank transfers, debit cards, and online payments through our secure payment gateway including Paystack and Flutterwave.
Yes, all online payments are processed through secure, encrypted gateways. We do not store your payment information on our servers.
All our products are carefully selected and checked for freshness. We display expiry dates and ensure proper storage. If you receive any products that don't meet our quality standards, please contact us immediately.
Yes, we accept returns for damaged or expired products within 24 hours of delivery. Please contact our customer service team for assistance.
While you can browse our products without an account, you'll need to register to place orders. Creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
Once your order is placed, you'll receive an order confirmation email. Our customer service team will contact you with delivery updates. You can also call or WhatsApp us for order status.